Terms Of Trade

StormyArtem
Langelandsgade 32 – 9000 Aalborg
CVR 41764058
TLF. 29423733
Mail: StormyArtem@outlook.com

The term 'seller' covers StormyArtem, and the term 'buyer' covers the customer.

OFFER

Offers from the seller are the volumes for 14 days from the date of the offer to count. The offer is conditional on:

Materials and processes can be machined as provided in the offer.
The customer does not require the work to be carried out in partial deliveries instead of one total delivery as stated in the offer.
The material submitted by the customer corresponds to the supplier's submitted offer.

Purchase

All agreements are entered in Danish. It is possible for agreements to be entered into English, German, Norwegian or Swedish by agreement and confirmation from the seller.

No purchase agreement has been entered into with the seller until you have received an order confirmation or written agreement by email accepting the order.

Prices and Stuck

All stated prices are exclusive of VAT and in Danish kroner, where nothing else is mentioned. Prices are daily prices and are subject to change without notice.

Product prices do not include installation costs or any other type of installation of the product. And Reservations are made for typing / typing errors, price errors and for sold-out and discontinued items.

Images on the page can vary from the real goods in e.g. light and color.

Order

In general, goods and services are ordered via the shop or by inquiry by e-mail or telephone. As soon as we have registered and processed your order, an order confirmation or email will be sent to you, as well as an estimated delivery date.

Large Projects and exibitions

StormyArtem is used to working with major projects and performing as well as advising in the field. We have many agreements with the lending of art.

Cancellation

If you wish to cancel or cancel an order already placed, this should in principle be done by sending an e-mail with the subject "Cancellation" to stormyartem@outlook.com. Here, the original order confirmation must be attached to the email for quick reference.

And Have you received an order confirmation per. mail, this can be returned to the sender with the text “Cancellation” written on the order. Cancellation should be made as soon as possible so as not to risk that the order has already been shipped or otherwise put into production. Several of our suppliers produce goods on orders, so it is therefore important that your cancellation is received as soon as possible if we are to be able to stop your order at no cost to you as a buyer.

And Cancellation can be made at no cost to the buyer, if the seller has received the cancellation within 2 working days after issuing the order confirmation. Cancellation can be accepted by the seller if the cancellation is received within the period, which is 2 days after the issuance of the order confirmation. Buyer will be charged a cancellation fee of 20% of the total order.

And If an order contains custom-made items that are in production or finished, cancellation of these items will not be accepted. Cancellation can only be considered completed when you receive a confirmation of this from the seller.

Payment

At www.stormyartem.com you can pay with Visa / Dankort.
The payment terms are stated on the order confirmation or invoice. If the goods are to be delivered or assembled by our fitters, it will be possible to pay by bank transfer on invoice.

The items on the order confirmation or invoice remain the property of the seller until the full invoice amount is registered paid, even if the item is delivered to the buyer's address. If the Buyer does not pay on time - As described in the payment terms on the contract / order - Is the Supplier entitled to charge interest amounts, of 25% of the total amount per. Start month after due date. If the Buyer fails to make payment on time, the Supplier is at its own discretion entitled to terminate the agreement in writing, and from the Buyer to claim compensation for the loss suffered by the Supplier. Damages may not exceed the value of the part of the offer that has not yet been paid, plus interest for the period of late payment.

Unless otherwise specifically agreed and approved in writing by the Supplier, the payment terms are: 8 days net from the date of the Supplier's invoice.

Invoices will only be sent via email. In the event that the Buyer wishes to receive a copy of the invoice, this can be arranged by contacting a fee of 190 DKK per. Invoice.

Delivery and Installation

Unless otherwise agreed, the estimated delivery time appears on the order confirmation.

All orders are processed subject to force majeure.

If it has been agreed with the buyer that parts of an order or the entire order is delivered before the goods have been paid for, the buyer is obliged to have taken out a valid insurance, which secures the seller his values until the delivered is paid.

If the delay in delivery is due to force majeure, other cases of exemption or the buyer's act or omission, the delivery time is extended to the extent that is reasonable according to the circumstances. The following shall be considered as cases of force majeure if they intervene after the conclusion of the contract and impede or alter its performance: industrial disputes and other circumstances (eg fire, mobilization, requisition, embargo, currency restrictions, insurgency, war, lack of transport, general lack of material and restriction on the use of electricity) when such other circumstances are beyond the control of the parties (force majeure).

If the time of delivery is accepted in the contract as an approximate time, each of the parties has the right to demand a written agreement on a fixed delivery date after a period of two thirds of this time. If the contract does not contain a specific delivery time, each of the parties has the right to demand a written agreement on a fixed delivery date after 6 months from receipt of the order confirmation.

And

Agreed delivery clauses must be interpreted in accordance with the Incoterms in force at the time the agreement is entered into.

And

If delivery has been made before payment of the entire amount to be paid in accordance with the contract / order, the goods remain the property of the seller until the full payment has been made.

Drafts or negotiable instruments are not considered full payment until full and final settlement has been made. Meanwhile, delivered goods remain the property of the supplier.

All our fireplaces are of the highest quality and are produced according to the customer's wishes. A normal delivery time is therefore 4-6 weeks from receipt of order confirmation. The delivery date described on the invoice must be seen as an estimated delivery time for the item.

The weight, dimensions, capacities and other data in catalogs, prospectuses, circulars, advertisements, illustrated material and price lists constitute an approximate guide and are therefore not binding data.

And

It is the buyer's duty to ensure that the transport route to the delivery address can be done by truck, and that the access road from the curb to the house has a sufficiently firm and safe surface and transport space so that the goods can be safely brought to the house by sack cart or similar transport equipment. Any additional costs due to the buyer's receiving relationship are paid by the buyer, including in case of unsuccessful driving and the like.

And

The responsibility for the delivered goods passes to the buyer upon delivery.

Delivery is considered to be timely up to 2 weeks after the agreed delivery deadline. In the case of special items, timely delivery will be up to 2 weeks after the agreed delivery deadline. If delivery is delayed due to force majeure, there is no delay.

DELIVERY, SHIPPING DAMAGES & WARRANTY

By delivery:
Check immediately if the package has visible damage.

Remember to check your items immediately. In the event of transport damage, this must be noted on the consignment note. Keep a copy as documentation and send written information about the damage to the seller as soon as possible.

Check within 24 hours if the package has hidden damage

Remember to check your items thoroughly (unpack them) within 24 hours. Hidden transport damage must be reported in writing to the transport company and the seller within 24 hours of receipt of the goods, otherwise the possibility of compensation lapses. Should there be unexpected defects or damage, the product must not be used without a written confirmation from the seller. If the product is used without this confirmation, the product is considered approved and it will no longer be possible to advertise the product.

And

If the seller can accept the claim after seeing the part, a new part will be replaced and shipped free of charge to the buyer. Assembly of the part and its cost are not covered by the seller unless otherwise agreed.

If the seller can not accept the claim after seeing the part, forwarding to the buyer will take place for the buyer's risk and account, and the costs associated with a remedy will be charged to the buyer.

The supplier's liability only applies to defects that appear from the operating conditions stipulated in the order and during proper use. It does not cover defects due to reasons that arise after the risk of delivery has gone in accordance with the agreed delivery conditions. In particular, it does not cover defects due to the buyer's negligent handling, incorrect installation, defective maintenance or alterations made without the seller's written consent or repairs made incorrectly by the buyer or caused by normal deterioration and wear.

A replacement can only take place if the original receipt can be presented (Invoice, Order, Quotation).

And

New replacement components or their installation do not extend the product's warranty period.

And

Similarly, the supplier's liability does not apply to defects due to material delivered or of a design / construction determined by the Buyer (directly or indirectly).

SHIPPING COSTS

Costs associated with delivery to one of the buyer's specified addresses are paid by the buyer at any applicable shipping prices.

HOW TO RETURN THE ITEM

The item is sent back to the store's address.

Note - we do not accept packages sent by post. cash on delivery or similar. Always remember to send the item back in original and proper packaging, and get a receipt for shipment.

Once we have registered the returned items, and reviewed them to ensure that they comply with the provisions for returned items, the amount will be refunded to your bank account.

RIGHT OF COMPLAINT

The buyer has the right to make a complaint in accordance with the general rules of the Purchase Act.

All products are granted the 24-month right to make a complaint, which must be addressed directly to the seller.

This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. This, of course, requires that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

Complaints must be made within a reasonable time after the defect or defect in the item has been discovered.

If you are a consumer and want to complain about your purchase, please contact us by phone or email. If we do not succeed in finding a solution with you, you can lodge a complaint with the Complaints Resolution Center. The House of Boards, Toldboden 2, 8800 Viborg, if the conditions for this are met. See www.forbrug.dk

You can also use the EU Commission's online complaint portal ODR if you want to complain. This is particularly relevant if you are a consumer residing in an EU country other than Denmark. If you are complaining, please provide our email address: stormyartem@outlook.com

DISPUTES

Any disputes are resolved by a Danish court appointed by the seller.

PROCESSING OF PERSONAL INFORMATION

When you shop with the seller, you must at least state your name, address, telephone number and e-mail address. This information is necessary for us to complete your specific order.

All registered information is processed in accordance with the rules of the Personal Data Act. Your information will not be sold or passed on to third parties. As a registered person, you always have the opportunity to access documents, and you can object to a registration in accordance with the rules in the Personal Data Act.

ON THE USE OF THE WEBSITE

Statistics:

In order to further develop and improve our website, we keep statistics on how users use it. The statistics are used exclusively in summarized form, e.g. to see which pages are visited the most and which browsers are used. We use Google Analytics for this purpose.

Our website records all traffic without registering personal information. This is done so that we can optimize our web service.

By purchasing on the website, you agree to receive a notification email after sending the order.

A cookie is a term for the fact that a user's behavior on a network is registered with the user himself (on the user's hard drive). In this way, the server (eg a webshop) knows at the user's next visit who the user is. No personally identifiable information is stored in a cookie, but only information for use in the shopping cart. A cookie is thus a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to inform you when you receive a cookie, or you can choose to turn off cookies completely, but then you will find that many web pages do not work properly. At stormsystems.dk, cookies are used for the purpose of optimizing the website and its functionalities and not least to create greater user-friendliness.

The following cookies are used on the website:
userData - remembers the customer's address information.

site_language_http_host – husker url’en for hjemmesiden.
userLoginStartPage – husker kundes returadresse efter login.
loginID – husker unikt ID for login-gruppen.
tempOrderID – husker reference til kurvens indhold. Udløber når ordren er afsluttet eller browseren lukkes
pageToReturnTo – husker den side der skal returneres til ved login
basketTotalItems – husker antal varer i kurven
Google Analytics – Sporing af anonym brugeradfærd
For alle cookies gælder at de udløber når browseren lukkes.

Claim

“If your item has a defect or defect, you can complain here”.

If your received goods have errors or defects, you have the opportunity to complain.
Mail: Stormyartem@outlook.com
Mark the subject field with the complaint and possibly your order number.

Send us a short description of errors and omissions product, please attach pictures.
The buyer has the right to make a complaint in accordance with the general rules of the Purchase Act.
All products are granted the 24-month right to make a complaint, which must be addressed directly to the seller.

This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the concrete situation. This requires that the complaint is justified and that the defect has not arisen as a result of one improper use of the product or other harmful behavior.

Complaints must be made within a reasonable time after the defect or defect in the item has been discovered.

If you are a consumer and want to complain about your purchase, please contact us by phone or email. If it is not If we succeed in finding a solution together with you, you can submit a complaint to the Center for Complaint Resolution. House of Boards, Toldboden 2, 8800 Viborg, if the conditions for this are met.
See www.forbrug.dk

You can also use the EU Commission's online complaint portal ODR if you want to complain. This is especially relevant if you are consumer with a residence in an EU country other than Denmark. If you are complaining, please enter our email address: Stormyartem@outlook.com

If you want to advertise, this should be done in a timely manner. Complaints can only be accepted if they have been made within the 2 year warranty period.

Cookie- and privacy policy

Introduction
When you visit our website, information about you is collected, which is used to customize and improve our content and ads. If you do not want such information collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

Cookies
The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.
It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering
If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not work optimally and that there is content that you can not access.
The website contains cookies from third parties, which to varying degrees may include: https://danskemedier.dk/tredjeparter/

Personal information

In general
Personal information is all kinds of information that to some extent can be attributed to you. When you use our website, we collect and process a number of such information. It happens e.g. by alm. access to content if you sign up for our newsletter, participate in contests or surveys, register as a user or subscriber, otherwise use services or make purchases through the Website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you yourself give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or purchasing.

Security
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or come to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, as well as to be able to provide the services you have requested, such as. to submit a newsletter. In addition, we use the information to optimize our services and content.

And

Period of storage
The information is stored for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of informationData about your use of the website, which ads you receive and possibly clicks, geographical location, gender and age segment, etc. passed on to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies" above. The information is used to target advertising.

We also use a number of third parties for the storage and processing of data. These process information solely on our behalf and may not use it for their own purposes.

And

Disclosure of personal information such as name and e-mail, etc. will only happen if you give your consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaintsYou have the right to be informed of the personal data we process about you. You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: mail @ danskemedier. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Danish Data Protection Agency.

And

Publisher:

StormyArtem
Langelandsgade 32
9000 Aalborg
Telefon: 29 42 37 33
Email: StormyArtem@outlook.com

What is a cookie?
A cookie is a small text file that we store on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie contains only text, is not a program and does not contain viruses.

The website's use of cookies
Cookies are necessary to make the website work. Cookies also help us to get an overview of your visit to the website, so that we can continuously optimize and target the website to your needs and interests. For example, cookies remember what you have put in a possible shopping cart, whether you have previously visited the site, whether you are logged in and what language and currency you would like to display on the website. We also use cookies to target our ads to you on other websites. Overall, cookies are thus used as part of our service to display content that is as relevant as possible for you. Here is the overview of the website's use of cookies, and our partners in this connection:

How to reject or delete your cookies
Rejection of cookies: You can always reject cookies on your computer by changing the settings in your Internet browser. Where you find the settings depends on which browser you are using. However, you should be aware that if you do, there are many features and services that you can not use because these features and services require the website to remember the choices you make.
You can opt out of cookies from Google Analytics here.
It is possible to opt out of some ad networks that share information across different networks here.

Deletion of cookies: Cookies that you have previously accepted can subsequently be deleted easily. If you use a PC / computer with a newer Internet browser, you can delete your cookies using the shortcut keys:

CTRL + SHIFT + Delete. If the shortcut keys do not work and / or you use a MAC, you must first find out which browser you are using and then click on the relevant link:
Remember: If you use several Internet browsers, you must delete cookies in all of them.
Internet Explorer
Mozilla Firefox
Google Chrome
Opera
Safari
Flash cookies (all browsers)
iPhone, iPad and more from Apple
Phones with Android operating system
Phones with Windows 7
Remember: If you use several Internet browsers, you must delete cookies in all of them.

Do you have questions?

If you have comments or questions in connection with our information and / or processing of personal information, you are welcome to contact us. The cookie declaration itself is provided by Cookie Information and if you have any questions about it, write to info@cookieinformation.dk.

And

The cookie declaration was last updated on 01.09.2020

SHIPPING AND DELIVERY TERMS

StormyArtem offers free shipping on all items to all of Denmark. If you have questions about your order status, please send an email to stormyartem@outlook.com

The following shipping and delivery conditions are of course still applicable. In case of doubt or question, do not hesitate to contact us.

Shipping times may vary by product. Some of our art is produced to order and e.g. ceramics have a long production time. When purchasing, an estimated delivery date for the order will always be stated.

Delivery time and shipping
If you do not want an item due to extended delivery time / backorder, you naturally have the option to cancel the item. Our cancellation policy can be found in our terms and conditions.

Where can the package be placed if there is no one at home?

When you get to the payment page, there is a comment field where you can note where the freight forwarder may place the package if there is no one to receive.

Be aware that this is done at your own risk.

If the package is not allowed to be delivered and you are not at home on the day of delivery, it will be delivered to the nearest parcel shop, where it can be picked up. You will then receive a message by email or text message from the shipping company with your package number that you will need to receive the package.

Large and / or heavy packages are delivered for curbs. That is, if you live in a condominium, then you should expect to carry your order up to your floor yourself. It can not be expected that the freight forwarder drives on narrow roads, uneven terrain (gravel roads, lawns). If you need to have delivered large packages for e.g. cottage areas, mention it in your order.

Delivery and freight damage

If you unexpectedly receive a package with freight damage, you must send us photo documentation as soon as possible.
We need pictures of:
The package - whether there is external damage or not
Freight label with bar code
Freight damage to the item

PLEASE REMEMBER:
On delivery check:
Immediately if the package has visible damage
In the event of transport damage, this must be noted on the consignment note. Keep a copy as documentation and send written information about the damage to Stormyartem within 24 hours.

Within 24 hours if the package has hidden damage
Remember to check your items thoroughly (unpack them) within 24 hours. Hidden transport damage must be reported in writing to the transport company and StormyArtem no later than 24 hours after receipt of the goods, otherwise the possibility of compensation lapses. Should there be unexpected defects or damage, the product must not be used without a written confirmation from StormyArtem. If the product is used without this confirmation, the product is considered approved and it will no longer be possible to advertise.

Right of withdrawal

If you wish to cancel or cancel an order already placed, this should in principle be done by sending an e-mail with the subject "Cancellation" to stormyartem@outlook.com. The order number and order time must appear here, if necessary attach the original order confirmation.

You can also use the contact form on this page. Remember to note the cancellation and your order number in the subject field.

Have you received an order confirmation per. e-mail, this can be returned to the sender with the text "Cancellation!" inserted in the subject field. Cancellation should be made as soon as possible so as not to risk that the order has already been shipped or put into production. Several of our suppliers produce goods to order, so it is therefore important that your cancellation is in our hands as soon as possible if we are to be able to stop your order at no cost to you as a buyer.

Cancellation can be made at no cost to the buyer, if the seller has received the cancellation within 2 working days after issuing the order confirmation.

Cancellation can be accepted by the seller if it is received within the period, which is 2 days after the issuance of the order confirmation. If the deadline is not met, the buyer will be charged a cancellation fee of 20% of the total order.